Step 1: Contact Us

The Volkswagen owner's customer service center

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You can call. You can email. Whatever's easier for you. All we'll need is your VIN (Vehicle Identification Number) to proceed.

Call:

1-800-822-8987. We're available from 8 AM - 6 PM (contiguous U.S.), Monday-Friday.

Email:

Shoot us an email with a little information about you and your VW and we'll get back to you within 2 business days.

Step 2: owner info

The Volkswagen owner's customer service center

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Sometimes the owner and the driver are the same person. Sometimes not. Please provide the registered owner information here, even if its not you.

Step 3:Your Info

The Volkswagen owner's customer service center

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We'll be giving you a call soon. You can also give us your email address above, just as a backup.

Step 4: What Happened?

The Volkswagen owner's customer service center

We'd like to hear from you.

If your situation is not described in the above menu, please contact us at 1-800-822-8987. We're available from 8 AM - 6 PM (in the contiguous U.S.) Monday - Friday.

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Step 5: Dealer Info

The Volkswagen owner's customer service center

Refresh Dealers

Step 6: You're Done

The Volkswagen owner's customer service center

Thank you for contacting Volkswagen. All your information has successfully been sent to us.

Your reference number is: 999999

Your suggestions, comments and concerns are very important to us, and we appreciate the opportunity to assist you. Within the next two business days, you will be contacted by someone from our Customer CARE group regarding your inquiry. Thanks again for taking the time to share your thoughts.

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