Vehicle Check
Normal Wear & Use
- All four tires and the spare have more than one-eighth inch of tread at the shallowest point.
Excess Wear & Use
- One or more tires including the spare have less than one-eighth inch of tread at the shallowest point.
Normal Wear & Use
- Minor steel or alloy wheel scuffs.
Excess Wear & Use
- Heavily gouged steel or alloy wheels.
Normal Wear & Use
- Vehicles equipped with 4MOTION® must have matching brand, size and rating on all tires.
- Tires are same size and quality as the original equipment.
Excess Wear & Use
- Retreads, snow tires, gouged tires or tires with cut or plugged sidewalls.
- Unrepairable steel wheels or alloy wheels that are broken, missing or bent.
Normal Wear & Use
- Dents, chips and scratches smaller than 2 inches on bumper or panel.
Excess Wear & Use
- Scratches, dents, gouges and chips larger than 2 inches on bumper or panel.
Normal Wear & Use
- Single windshield chip without spidering.
Excess Wear & Use
- Chipped, Cracked or heavily pitted glass, or improperly tinted windows.
- Improperly completed body repairs (i.e. mismatched paint, sanding marks and incomplete dent removals).
Normal Wear & Use
- Fewer than three "dings" per panel.
Excess Wear & Use
- More than three "dings" per panel (a ding is the size of a quarter or smaller, without broken paint).
- Multiple dents, scratches or chips per body panel.
Normal Wear & Use
- All original equipment present including the owner's manual, all sets of keys, airbags, CD Player, navigation CDs and the convertible top cover (if applicable).
Excess Wear & Use
- Upholstery holes, tears or burns.
- Excessive staining of the upholstery, carpet or interior panels.
- Damage to the convertible top.
Normal Wear & Use
- All speakers are intact and working.
Excess Wear & Use
- Scratched, damaged or blown speakers.
Normal Wear & Use
- All equipment, options and accessories are intact and working.
Excess Wear & Use
- Service indicator lights are on indicating maintenance or repair is needed (i.e. check engine light, airbag light, etc.).
Whether you are ready for something new or can't let go of your VW model, we'll walk you through preparing for the Lease-End Process.
Make your move into a new or Certified Pre-Owned VW model by following these steps:
- Explore your next VW model and schedule a test drive with your VW dealer.
- Review the condition of your vehicle using our detailed Wear & Use Guide.
- Schedule an inspection for your vehicle.
- Return your vehicle to the dealer and select your next VW model.
Not ready to let go of your current VW model? No problem.
Here's what to do if you'd like to purchase your current vehicle.
- Contact your VW dealer or call Volkswagen Credit at (800) 521-0171 to resolve a payoff quote and instructions for purchase.
- Consider our financing* and Volkswagen Drive Easy Vehicle Protection options.
- Follow instructions provided by your Volkswagen dealer to complete your purchase.
*Available in certain states
Time to inspect your VW model's condition
While some wear and use is expected, our Wear & Use Guide helps make conducting your own self-inspection easy. We'll help you evaluate “normal” versus “excess” wear and use to determine what you can expect on trade-in day.
Inspection Process
- Schedule a vehicle inspection* by going online or calling our inspection company, SGS at (800) 340-4080. An SGS agent will evaluate your vehicle for any excess wear and use
- Once completed you will receive an inspection condition report itemizing any excess wear. View sample report.
- Any excess wear will be billed on your Turn-In Settlement Invoice (unless you choose to repair the items prior to turn-in).
- If repairs are completed, mail or fax the receipts to Volkswagen Credit before you return your vehicle to ensure proper credit to your account:
- Volkswagen Credit
Attention: Asset Management Department
3800 Hamlin Road
Auburn Hills, MI 48326
Fax:(800) 824-8284
*Appointments are available Monday through Friday between 8a.m. and 5p.m. Inspections can be scheduled at your home or work as long as someone 18 years or older is present.